On November the 20th, 2015 a symposium on Customer Experience in healthcare architecture was held. Central question was: how do we create an environment where users feel healthy and happy. Gijs Raggers, partner and architect at EGM, highlights the design and architectural challenges in the realization of the Jeroen Bosch Hospital. AnneMarie Eijkelenboom, architect at EGM, shows how the Evidence Based Design tool can be used in answering questions in care housing. This meeting is an initiative of Kennis 60plus in collaboration with EGM architects, the Jeroen Bosch Hospital and ID / Lab.
How a building or its surroundings are experienced by its users is determined not only by architecture but also by many other factors that have a direct psychological impact. Colour, light, air and sound has a direct connection with our well-being and well-feeling. Customer-friendly architecture, clear layout, demand-driven and customer-orientated wayfinding signage are often overlooked. Or worse degraded by ignorance or saving drift from 'need to have' to 'nice to have'. An effective and efficient implementation to these essential elements creates a pleasant customer experience and a proven cost reduction.
EGM architects had the challenge of creating a hospital that unites all medical disciplines in one building to optimize efficient mutual cooperation, without prejudice to the patient experience. To realize this it's important to anticipate already in the design phase. Gijs Raggers highlights the design and architectural challenges in the realization of the Jeroen Bosch Hospital.
EGM has extensive knowledge in healthcare, brouhgt together in a Evidence Based Design tool (EBD-tool). This is a database in which research into the link between design and effect are organized and accessible. It provides a quick overview to assist in the design. Annemarie shows how to use the EBD-tool for questions in care housing.